Iamus Inovacijos ieško darbuotojo "Technical Support Specialist".

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Apie įmonę

	Iamus Inovacijos, UAB Technical Support Specialist
Skelbimas galioja iki:	2019-01-31
Įmonės veiklos sritis:	Telekomunikacijos, elektronika
Darbo pobūdis:	We are looking for a Technical Supporter to provide assistance to our customers and colleagues in the company. If you’re naturally a helper, like assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. You will diagnose and troubleshoot software and hardware problems and help install and maintain applications and programs resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. Improve, implement existing and new products and tools Assist in iamus IT projects
Reikalavimai darbuotojui:	Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk with clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers and team Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals
Privalumai:	Work experience as a Technical Supporter (Desktop Support Engineer, IT Help Desk Technician or similar role would be advantage) Experience with Windows/Linux/Mac OS environments Understanding of computer systems, mobile devices and other tech products Ability to provide step-by-step technical help, both written and verbal Communicability, responsibility, activity planning skills, result orientation
Įmonė siūlo:	Be a part of “Klaipeda – Smartest City in the Baltics” project and lots of innovation based projects in all around the world Always be one step in front of innovations Variety of tasks and technologies to get your hands on Excellent working conditions Young and passionate team Motivating salary
Kontaktinis telefonas:	+37046473303

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Iamus Inovacijos, UAB

Iamus – inovatyvios programinės įrangos kūrėja, siūlanti parengtą naudoti daiktų interneto (angl. Internet of Things, IoT) platformą miestams, viešojo ir privataus sektoriaus organizacijoms, gamintojams, mažmenininkams bei apgyvendinimo sektoriui. Mūsų moderniausių sprendimų rinkinys skirtas supaprastinti duomenų sekimą ir duomenų analizę transformuojant mūsų klientų aplinkas į ekosistemas. Taip suteikiame jiems galimybę pralenkti savo konkurentus sumažinant žmogiškąsias klaidas, padidinant efektyvumą, sumažinant veiklos sąnaudas ir sukuriant naujus pajamų srautus.
Iamus daugiausia dėmesio skiria duomenų rinkimo, apdorojimo ir optimizavimo procesams, kuriais klientams suteikiama geresnė kontrolė ir didesnis efektyvumas.

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